Position title
Customer Service Manager
Description

FLOOR360 is a 2022 Wisconsin State Journal Top Work Places. We have an excellent opportunity for a Customer Service Manager to join our growing team. The ideal candidate would have previous experience in Customer Service with relevant residential flooring knowledge and best practices. This person must be organized, motivated, detail oriented and results driven. Your primary responsibility will be to ensure the on-time and accurate completion of Residential service calls. You are responsible for managing all residential service calls, ensuring installers are on-site, on-time, having the material necessary to complete the service. You are responsible for communicating the service process with our trade partners and customers in real-time. Please bring an entrepreneurial spirit committed to continuous improvement to help achieve efficiencies with our fast-growing company that will be celebrating its 25-year anniversary. FLOOR360 is an equal opportunity / affirmative action employer.

Requirements:

  • Excellent interpersonal and customer service skills
  • Strong leadership ability and positive team spirit
  • Excellent written and verbal skills
  • Attention to detail
  • Excellent organizational and problem-solving skills
  • Proficiency with use of mobile phones and desktop computer
  • Able to multi-task and manage time efficiently throughout the day
  • Committed to continuous improvement to improve processes and achieve efficiencies.
Responsibilities

Duties:

  • Manage all incoming service calls and emails
  • Residential punchlists (provide recap of service)
  • Residential service orders
  • Schedule Installers and Field Manager for service calls, inspections, and repairs
  • Prepare paperwork for Installers and Field Managers
  • Manage and organize ongoing reports of issues encountered in our software
  • Build material orders for service calls
  • Manage Claims process with Accounting and Manufacturer
  • Maintain appropriate spreadsheets: 1) Claims, 2) Residential service including punch-list, roadblocks, & VPO’s
  • Assist Installation Manager with Scheduling
Job Benefits

Competitive Benefits – Healthcare with Quartz, Delta Dental reimbursement

Retirement - 401k contributions traditional and Roth with company match

Paid Vacation, Paid Sick Time, Paid Bereavement Leave, Paid Calendar Holidays

Personal Development – Reimbursement for seminars, classes, memberships, with company-paid training

Career Advancement – Training, mentoring, regular feedback, merit raises and promotions

Community Service – Giving back to the community through Design for a Difference

Wellness Program – Catered lunch and learns, flu shots, and fitness challenges

Friendly Culture – Mallards game, Brewers game, volleyball team, chili cook-off and more

Team Discounts – Substantial savings on home improvement projects

Paid Birthdays Off – In addition to vacation, sick leave and standard holidays

Referral Program – Earn cash for referring your connections for positions

 

Employment Type
Full-time
Industry
Customer Service Flooring
Job Location
5117 Verona Road, Madison WI, 53711
Working Hours
Monday through Friday 7:30am - 4:00pm
Base Salary
$60,000 Per year
Date posted
September 19, 2022
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Position: Customer Service Manager

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