Privacy Policy

Floor 360, Inc., d/b/a FLOOR360 takes your privacy seriously. FLOOR360 pledges to follow the provisions of this privacy policy in order to protect your privacy rights.

Our services include our website, www.floor360.com, our mobile application, and related services that are provided by or on behalf of us or made available via the Services (collectively, the “Services”).

This Privacy Policy (“Policy”) outlines FLOOR360’s general policy and practices for protecting guest or members’ (collectively, “Users”) information collected via our website, www.floor360.com, our mobile application, and related services that are provided by or on behalf of us or made available via the Services (collectively, the “Services. It includes the types of information FLOOR360 gathers, how it uses the information, and the choices individuals have regarding FLOOR360’s use of their information. This Policy applies to all personal and non-personal information received by FLOOR360, including through any mobile applications that may be used to interface with the Services.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using this Site, you agree to this Policy. If you do not agree with this Policy, you should not use the Services.

1. Scope

This Policy covers all of the Services. However, it does not apply to entities that FLOOR360 does not own or control including advertisers or developers of content. It also does not cover websites with links contained within the Services. These entities are governed by their own privacy policies and not this Policy. Please check the privacy policy of all third-party websites and services you interact with.

2. Children under the Age of 13

Our Services are not intended for children under 13 years of age. No one under age 13 may provide any information to or via the Services. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information to the Services, register with the Services, make any purchases through the Services, use any of the interactive or public comment features of the Services or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at design@FLOOR360.com.

3. Information FLOOR360 Collects About You Through Automatic Data Collection Technologies

  • As you navigate through and interact with our Services, we may use automatic data collection technologies to collect several types of information from and about Users including:
  • When you access the Services from a computer, mobile phone, or other device, FLOOR360 may collect information from that device about your equipment, browser type, location, and IP address, as well as the pages you visit.
  • FLOOR360 may retain the details of connections or transactions you make on via Services.
  • We may use this information to estimate our audience size and usage patterns, store information about your preferences (allowing us to customize our Services according to your individual interests), speed up your searches, and recognize you when you return to our Services.

The technologies we use for this automatic data collection may include:

  • Google Analytics. We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of the Services. Google Analytics uses “cookies” (see below) to help the Services analyze how Users use the Services. You can find out more about how Google uses data when you visit our Services by visiting “How Google uses data when you use our partners’ Services or apps”, (located at www.google.com/policies/privacy/partners/). We may also use Google Analytics Advertising Features to provide you with interest-based advertising based on your online activity. For more information regarding Google Analytics please visit Google’s website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html. To learn more about interest-based advertisements and
  • Cookies (or browser cookies). Any time a User accesses the Services they receive a “cookie” from FLOOR360. FLOOR360 uses cookies (small pieces of data stored for an extended period of time on a computer, mobile phone, or other device) to make the Services easier to use and to protect both you and FLOOR360. These cookies give FLOOR360 information about your use of the Services. You may remove or block cookies using the settings in your browser, but in some
  • Web Beacons. Certain pages within our Services and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit FLOOR360, for example, to count Users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We may also use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Some web browsers and devices permit you to transmit a preference to websites and online services that they “do not track” your online activities across these websites and services. Our Services incorporate third-party technology designed to honor “do-not-track” signals and similar mechanisms sent by your browser or device to indicate that you do not wish to be tracked or receive interest-based advertisements, and we may limit the information we collect and how we use that information based upon whether such a signal is transmitted by your browser or device and received by us.

4. Information You Provide to FLOOR360

The information we collect on or through our Services may include:

  • As part of the process to become a member, FLOOR360 requires you provide your name, age, and e-mail address. Other information can be provided but is voluntary and includes, but is not limited to: address, phone number, place of employment, financial information, number of people in household, gender, etc.
  • While using the Services you may provide User Content to FLOOR360 by uploading, posting, or publishing User Content via the Services. Frequently, User Content you place within the Services will contain a picture of your face or property.
  • Your responses to surveys that we may ask you to complete and information you provide when you enter a sweepstakes, promotion, or contest.
  • When you interact with others via the Services you may provide other information about yourself such as political or topical views, religious affiliation, or marital status. Please use care when disclosing private information to other Users of the Services.
  • FLOOR360 may also collect information from ads you click on when using the Services. FLOOR360 may also keep track of links you click on in e-mails you receive from FLOOR360. This is done to increase the relevancy of the ads you see.
  • If you have enabled location services on your device, we will collect your location information and make a map available to provide you with the location of rental properties near you. If you do not want this information collected by us, you can disable location services on your phone.
  • FLOOR360 may collect information about you from what other Users provide to FLOOR360 in their User Content (as defined in Section 4). Some of this information may contain personal information.

You may provide information which may be published or displayed on public areas of the Services, or transmitted to other Users of the Services or third parties (collectively “User Content”). Any information in a public forum is accessible by anyone, including people who are not members of the Services. Your User Content are posted on and transmitted to others at your own risk. Please keep this in mind when posting User Content via the Services. You may also interact directly with other Users of the Services. Please be aware they may share information you give them with other Users you may not know. They may also share the information outside the Services without your prior approval. FLOOR360 does not control the actions of Users and accepts no responsibility or liability for their actions. FLOOR360 does not screen Users and FLOOR360 makes no representations or warranties as to the truthfulness of information Users provide. Please keep this fact in mind when using the Services.

5. Data Integrity

FLOOR360 shall only process personal information in a way that is compatible with and relevant to the purpose for which it was collected or has been authorized. To the extent necessary for those purposes, FLOOR360 shall take reasonable steps to ensure that personal information is accurate, complete, current, and reliable for its intended use.

6. Third Party Use of Information

Some content or applications, including advertisements, via the Services are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Services. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

7. How FLOOR360 Uses Your Personal Information

The information you submit to us, including any personal information, is used to present our Services and its contents to you, respond to requests that you make, and to aid us in serving you better. FLOOR360 will also use the information it in the following ways:

  • FLOOR360 will also use the information to measure and improve the Services, and to provide you with customer support.
  • FLOOR360 may use the information to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including our terms of use.
  • FLOOR360 may contact you with service-related announcements from time to time. You may opt-out of all communications except essential updates. FLOOR360 may include User Content in the e-mails it sends to you.
  • FLOOR360 may use information about you that FLOOR360 collects from other Users to supplement information in your account.
  • FLOOR360 may allow other Users to use contact information they have about you, such as your e-mail address, to find you.
  • Certain software applications and applets transmit data to FLOOR360. FLOOR360 may not make a formal disclosure if it believes its collection of and use of the information is the obvious purpose of the Services or their related applications. If it is not obvious that FLOOR360 is collecting or using such information, FLOOR360 will disclose its collection to you the first time you provide the information.
  • FLOOR360 may use a variety of methods to detect and address anomalous activity and screen content to prevent abuse.
  • For any other purpose with your consent.
  • FLOOR360 may use your information to serve you personalized advertising. FLOOR360 does not share your information with advertisers without your consent. FLOOR360 allows advertisers to choose the characteristics of Users who will see their advertisements. FLOOR360 may use any of the non-personally identifiable attributes it has collected in any fashion to select the appropriate audience. FLOOR360 will not tell the advertiser who you are as part of this process. When you interact with an advertisement there is a possibility that you may receive a cookie from the advertiser to note that it meets the criteria they selected.

8. How FLOOR360 Shares Your Information

FLOOR360 shares your information with third parties when it believes the sharing is permitted by you, reasonably necessary to offer its services, or when legally required to do so.

  • When you invite a friend to join any of the Services the invitation will contain information that will allow your friend to identify you. The invitation may contain information about other Users your friend might know.
  • Certain information you provide to FLOOR360 will be shared by using the Services’ search function. This allows other Users to locate your profile and it allows new Users to find people they know via the Services.
  • FLOOR360 provides some public information to search engines. This information allows search engines to locate the Services. It also allows people to locate you via the Services using a major search engine. This does not mean all information you post via the Services may be accessed using a search engine.
  • Information that you provide to one of its White-Label Services may be shared with and accessible to the Network Partner for whom FLOOR360 created the White-Label Site.
  • FLOOR360 may share your information to fulfill the purpose for which you provide it.
  • FLOOR360 may provide information to third parties based on your interaction with them via the Services. This access will only be sufficient to conclude the interaction. This is meant to allow you to participate in promotions, sales, discounts, contests, sweepstakes, or any other special offer advertisers extend to you via the Services.
  • FLOOR360 may share information with our subsidiaries and affiliates, and with contractors, service providers, and other third parties that we use to support our business.
  • FLOOR360 may also share information when we believe it is necessary to prevent fraud or other illegal activity, to protect the rights, property, or safety of FLOOR360, our customers, or others, or to protect ourselves and you from people violating the Terms of Use of the Services. This may include sharing information with other companies, lawyers, and courts or other government entities.
  • FLOOR360 may disclose information pursuant to subpoenas, court orders, or other requests (including criminal and civil matters) if it has a good faith belief that the response is required by law. This may include requests from jurisdictions outside of the United States if FLOOR360 has a good faith belief that the response is required by law under the local laws in that jurisdiction, is applicable to users from that jurisdiction, and is consistent with generally accepted international standards.
  • FLOOR360 may disclose analyzed data in the form of purchasing trends or statistical data. No personally identifiable attributes will be attached to this disclosure.
  • FLOOR360 may disclose your information for other purposes, with your consent.

9. Business or Asset Transfer or Sale

FLOOR360 may be sold, sell or buy businesses or assets of businesses, or merge with another business. In such transactions, personal information generally is one of the transferred business assets. Also, in the event that FLOOR360, a line of business of FLOOR360, or substantially all the assets of FLOOR360 are transferred, personal information may well be one of the transferred assets. FLOOR360 will make a reasonable effort to provide notice via the Services and to notify you via e-mail to the most recent e-mail address that you have provided to FLOOR360 of any such change in ownership or control of your personal information.

10. Choices About How We Use and Disclose Your Information

· Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Services may then be inaccessible or not function properly.

· Promotional Offers from FLOOR360. If you do not wish to have your email address used by FLOOR360 to promote our own or third parties’ product or services, you can opt-out by unsubscribing from the mailing list.

· Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by clicking the opt-out button on display advertisements.

11. Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of our Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2017 will receive information regarding 2016 sharing activities). To make such a request, please send an email to design@FLOOR360.com. We will provide the requested information to you at your e-mail address in response. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.

12. Children Under the Age of 18 in California

California law permits minors under the age of 18 to request the removal of the minor’s User Content, subject to certain exceptions. If you are under the age of 18 and a resident of California, you may send an email to design@FLOOR360.com with the subject “California Eraser Law Request.” We may not remove your User Content that we are required to retain under any federal or state law, or that have been provided by a third party. While we will do our best to remove a minor’s information upon a valid request, we cannot ensure the complete or comprehensive removal of your User Content from our Services or any information that has been republished, copied, downloaded, or reposted by any third party, and we cannot guarantee that any such information may not be accessible to users of the Internet in the future. We do not advertise or market any of the products or services identified in California Business and Professions Code Section 22580(

13. Security

FLOOR360 shall take reasonable steps to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. FLOOR360 has in place appropriate physical, electronic, and managerial procedures to safeguard and secure personal information. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Services. The information you share in public areas may be viewed by any User of the Services. Unfortunately, the transmission of information via the internet is not completely secure. FLOOR360 cannot guarantee the security of information on or transmitted via the Internet.

14. Access

You can review and change your personal information, such as your first name, last name, phone number, by logging into the Services and visiting your account profile page.

FLOOR360 will allow you access to your personal information and allow you to correct, amend, or delete personal information that you have provided to us. For access requests please contact design@FLOOR360.com. Note that we cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Content from the Services, copies of your User Content may remain viewable in cached and archived pages, or may have been copied or stored by other users of the Services. Proper access and use of information provided on the Services, including User Content, is governed by our Terms of Use.

15. Changes to this Policy

FLOOR360 reserves the right to modify this Policy at any time and will do so from time to time. Each modification shall be effective upon its posting to the Services. Your continued use of the Services following any such modification constitutes your acceptance of any changes to this Policy. It is therefore important that you review this Policy regularly.

16.Contact Information.

If you have any questions concerning this Policy please contact FLOOR360 at design@FLOOR360.com.

Our Services



Our experienced team of designers can assist with all aspects of your flooring project. Whether it's a new home, remodeling project, a new commercial building or just a refresh of your existing commercial building.



Installation teams from FLOOR360 have the knowledge and skillsets to complete even the most challenging installations whether your project is new construction or a remodel of a historical building.



Our service and warranty team is at your disposal providing post installation support for the length of your warranty. 

Our Experience

24 +
Years Experience
12500 +
Completed Homes
12000 +
Happy Customers
25 +
Honors and Awards


Madison, WI
December 6, 2017

I'm a kitchen and bath designer in the Madison area and have collaborated with Jennifer on a number of projects. When it was time for new carpeting at my own home, I knew that Floors360 was the showroom to visit. Jennifer was very helpful from product selection to installation. The project moved along efficiently and we're very happy with the final results. 

Madison, WI
February 5, 2018

Very pleased with Floor 360 staff and product design team

Madison, WI
April 7, 2019

Best Staff on the planet. Best in Madison

Madison, WI
May 19, 2019

The staff was brilliant. Couldn't be happier.

Madison, WI
June 14, 2019

We were so impressed with our sales rep Katie and our install team. We're thrilled with how it all came together. Thanks Floor360!

Madison, WI
August 17, 2019

The floor is great. the installers were the nicest men. Allison did a great job.

Madison, WI
August 29, 2019

Everyone involved in our carpet 360 experience was fantastic! From choosing the carpet to the expert installation it was a delightful experience.

Madison, WI
September 20, 2019

Alyssa was very helpful! Coordinating our backsplash along with the hardware to go in our kitchen. Alyssa took the time to meet with me at Home Depot to pick the hardware to go in our kitchen. We are pleased with the results.

Madison, WI
September 23, 2019

Floor 360 did our floor tile and tub surround tile during a bathroom remodel. Daniel and his crew were awesome with their work being prompt and meticulous. We encountered one small glitch with tile at a threshold that was promptly remedied. I would not hesitate to hire them for any work in the future and to also recommend them to anyone looking for superior quality work.

Madison, WI
September 28, 2019

I commend the Service Department for for their prompt and courteous attention to a problem I had with my hardwood floor. A competitor had installed the floor five years ago, but never responded to my email about the gap in the floor. Ruth Roper at Floor 360 responded quickly and sent Scott to fix it. The next time I need floor covering, I will be shopping at Floor 360. They provide excellent service! Thank you to Ruth and Scott!

Madison, WI
October 3, 2019

I thoroughly enjoyed working with Autumn and Floor 360 for the flooring of our new home. During the designing process, I would show Autumn a picture from Pintrest and she was able to bring me 2-3 options to choose from that would suit my style. She gave me sound advice when I was feeling overwhelmed with the many choices while building, and she even helped me pick out paint colors to coordinate with our furnishings. We absolutely love how everything turned out! In addition, we had started with a different flooring company, but their pricing turned out to be much higher than Floor 360's. It was definitely a win, win experience!

Madison, WI
October 23, 2019

Working with Courtney has been an absolute joy. She's been flexible with our schedule (and our tag along baby!). She's extremely knowledgeable and very responsive. The store itself had great selections, we found things that fell in both my husband and my taste which can be a stretch at times. Courtney was also very helpful in searching out options that they did not have in store, but could be ordered. A great experience thus far!

Madison, WI
February 15, 2020

Fun place with a wide variety of things

Madison, WI
June 20, 2020

Daniel Calvillo and his team installed tile for our bathroom floor as well as our new shower. Amazing experience! Very professional, polite and did an amazing job. Pleasure to work with. Love our beautiful new bathroom.

Madison, WI
October 9, 2020

Daniel Calvillo and his team recently finished the tile install in our basement bathroom. The quality of work, professionalism, expert opinion and timely manner in which the job was done was incredible. Daniels attention to detail sets him apart and we would love to have him for our next project.

Kitchen backsplash
October 19, 2020

Want to reiterate the positive reviews for tiling. Saul, Gabriel, Christian and Daniel did an outstanding job on our kitchen backsplash. Incredible attention to detail and professionalism. Saul told me they wanted to treat my house as their own; you did it! Thanks!

November 12, 2020

Great place with good prices and service!

November 12, 2020

Our overall experience has been terrific Autumn is outstanding.

November 12, 2020

Customer oriented, good product choices and quality installation with attention to detail.

November 12, 2020

Very knowledgeable and friendly

November 12, 2020

Courtney is the BEST! She helped us make great choices without getting overwhelmed by all the options

November 12, 2020

It was Courtney who helped us and she preselected some options for us based on the style I described to her, which made the process super easy and efficient.

November 12, 2020

I’m so thrilled with how my bathroom flooring turned out! So glad we did the herringbone installation for that one.The kitchen backsplash also looks incredible.

November 12, 2020

My bathroom niche height had to be adjusted and my concern was taken care of quickly and efficiently

November 12, 2020

Could easily have been overwhelming, but again, Courtney acquired a cabinetry sample & chose very appropriate samples

November 12, 2020

I have had two wood floor repairs done in the last 6 months. These were done by Daniel Calvillo. Daniel is a installation team leader. He has done outstanding work. Daniel was on time, polite and very professional. He is a credit to your team. His work was completed in a timely manner and the area was left spotless.

March 29, 2021

The backsplash is absolutely beautiful, and we are so happy with it. Love the grout you recommended. Just as importantly, it was a pleasure working with Isaac. His work and demeanor were so skilled and professional. Thank you for sending him our way. 

March 29, 2021

I have been working with Alyssa and it has been a pleasure. She helped me with a few large projects. A bathroom full remodel . Helped me pick floor tile and shower tile. Then hardwood in the entire home. Also a large tile foyer. We also gutted and are putting in a new kitchen. She helped me pick the tile backsplash which will cover almost all the the wall area in the kitchen that does not have cabinets. Very pleased with FLOOR360.

March 29, 2021

We are extremely happy with the way it looks. The entire FLOOR360 team has been amazing, thank you for all your help! We will be highly recommending you guys. 

March 29, 2021

We did a flooring project at our house a couple month ago with FLOOR360, we worked with Amanda and I have to say she was remarkable!  She was knowledgeable and provided great guidance on product and install, prompt and just an overall pleasure to work with.  Kudos to her and the team; the project ended up great!

March 29, 2021

Thank you for scheduling our carpet install for last Friday. The installers did a great job. We are very happy with it. 

March 29, 2021

Excellent job! Bob helped me to pick out the best pattern for a runner. So professional to work with. It turned out beautiful - happy customer.

September 28, 2021

We are so impressed with Floor360! From start to finish, the Floor360 team was attentive to our needs--- from Jen having fabulous samples ready to discuss in the showroom, to Kevin and Matt's team of installers being flexible with pushing back the installation date, to Janna arranging for final touches! We could not be more pleased with our ceramic tile, LVT, and plush beautiful carpet! THANK YOU Floor360 Superstars!

September 28, 2021

I worked with Alyssa at the Madison store. She was great. Always patient with my questions. I had a lot of delays which prevented flooring installation in the kitchen and bathrooms. Flooring 360 did not have an issue with that and worked through it. The installers were courteous,
efficient and professional.

September 28, 2021

Daniel’s team laid a beautiful floor. All my questions and concerns I raised were answered to my complete satisfaction. I was not satisfied w the standard door threshold and Daniel customized a threshold connection for me. My neighbor loved it so much he contracted w Daniel to build a threshold for their wood floor . His team members were kind and polite. They cleaned everything up. They even asked for paint to touch up the floor board in one area which they did not have to do. Daniel refused to accept a tip

September 28, 2021

Great place to learn and choose different types of flooring and carpets, tiles. Nichole is the best designer to work with. Recommended and will be back with more creativity

September 28, 2021

Working with Floor 360 during the remodeling project in my basement , has been a pleasure and has gone super smooth, each step of the way. From my initial consult with Kelly to the installation of the final product, everyone was professional, prompt and thorough. I had an idea as to what type of carpeting I was looking for and Floor 360 has so many options that it was easy to find and pick out exactly what I wanted. I couldn't be happier with the new carpet in my basement. Thank you to everyone at Floor 360 who made this an exceptional experience !

September 28, 2021

Great service and communication. I thought the price was fair and my floor looks terrific. I've been having a lot of work done on my house and their have been frustrations but thankfully the flooring went well.

September 28, 2021

Great team did an awesome job tearing out all my old tile and leveling the floor so we could have beautiful lvp flooring the install team even stayed a little later to make sure every aspect of the install was not only right but beautiful they really take the time to make sure your happy satisfied and content I will defiantly be using them when we get ready to do our other rooms

September 28, 2021

Floor looks beautiful. Installers did a great job matching up with existing wood floor and transition to other floors.

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