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FLOOR360

FLOORING CARE

flooring care tips

FLOOR360 offers flooring care tips to preserve the beauty of your flooring and tile, protect your investment, and hopefully avoid costly repairs. The following tips are general guidelines, for product specific care always refer to the manufacturer’s instructions you received with purchase or reviewed on the website. 

hardwood

living room with grey couch hardwood floor two wood slat accent walls
the nature of wood
  • Seasonal variation in the climate will cause wood to naturally expand and contract.
  • Wood must not be exposed to excessive moisture or dryness. Maintain humidity levels between 35% and 45% in your home consistently all year round.
  • Natural sunlight may cause discoloration of wood and may cause wood to dry excessively.
  • The surface of a hardwood floor can be dented and scratched during normal use. To minimize damage, be careful when moving furniture and appliances. Dropping heavy items can cause dents, and pets’ nails can scratch the surface.
preventative measures
  • Avoid exposing wood floors to direct sunlight or bright lights. Shut shades on occasion.
  • Install felt runners under furniture and chair legs to avoid scratches.
  • Wipe up spills immediately. Place rugs in areas where liquids may spill or accumulate and cause damage.
  • When moving furniture, lift to avoid scratching the floor.
  • Don’t oversaturate when cleaning. 
Maintenance and care
  • Sweep or vacuum regularly. Use a vacuum with a hardwood floor attachment or one in which the beater bar can be turned off to avoid scratching the floor.
  • Do not use wax, oil-based soap, or other household cleaners to clean wood flooring.
  • Using a proper wood floor cleaner, spray lightly on a dust mop and mop back and forth lengthwise along floorboards. We recommend Bona Hardwood Floor Cleaner, available at FLOOR360.
  • If your hardwood has an oil finish, other care and cleaning instructions will apply. Please see your manufacturer’s care and maintenance form for recommendations. 

carpet

Flooring supply stores in Madison, WI, should offer a variety of the best flooring options for different rooms to ensure long-lasting, comfortable floors.
cleaning carpet
  • Although vacuuming will remove most of the soil within your carpet, it will not remove the oily, sticky soil that comes from air pollution, cooking vapors and life’s daily activities.
  • Please check your carpet manufacturer’s warranty for details on recommended professional cleaning methods and frequency.
  • Spill and Stain Removal  -Remove a wet spill by blotting with white towels. Never scrub abrasively as the carpet will become fuzzy. If the spill is dry, remove as much as possible with a spoon. -For stains, use a cleaning solution for your particular type of stain.
  • Rinse the area with water and absorb the remaining moisture by weighing down several white towels on the cleansed area. 
Wool Carpet
  • Wool carpet will shed as it acclimates to your environment. After installation, shedding may occur for several months. Treat by vacuuming regularly.
  •  Only use a vacuum in which you can turn off the beater bar to a suction-only setting.
  •  Wool is made from natural fibers. Variation in color is part of its natural beauty. 
preventative measures
  • Place mats or area rugs at all exterior entrances to trap dirt and soil before they reach your carpet. Be certain to clean those mats often so they keep the outside from coming in.
  • Occasionally move heavy furniture to prevent excessive pile crushing. Use floor protectors under the legs of your furniture to help distribute the weight.
  • Direct sunlight can be harmful and may fade carpet color. Shut blinds and shades on occasion to help prevent fading.
maintenance and care
  • Be sure to vacuum your carpet thoroughly and frequently, particularly in high-traffic areas. Frequent vacuuming removes soil particles from the surface before they work their way below the pile and damage the carpet fibers. Please check with your manufacturer’s warranty for the recommended frequency of vacuuming and for a list of vacuums that are covered under their warranty program.
  •  Snags can occur with looped carpet if pulled excessively. Never pull on a snag. If it’s a small snag, you can cut it. A large snag should be repaired professionally. Ask FLOOR360 for repair suggestions. 

luxury vinyl

luxury vinyl plank flooring wood look finish on the main floor with a staircase leading up
cleaning
  • Each manufacturer recommends the use of certain cleaners for their products. Please see your warranty information for suggested cleaning routine and approved cleaners.
  • Avoid the use of household cleaners and bleach-based. Do not use soap or detergent cleaning products, as they may leave a film or dull the vinyl surface.
  •  For stubborn stains, spot clean with a concentrated cleaner as recommended by your vinyl’s manufacturer. Do not use products containing bleach that can damage your floor.
  • When cleaning your vinyl flooring, always use a clean white towel to avoid spreading or adding to the stain.
  • For tough stains or spills, information is available on the manufacturer’s website. Or contact FLOOR360 for additional assistance.
preventative measures
  • Place non-staining mats or area rugs at all exterior entrances to prevent dirt and soil from being tracked onto your floor. Be certain to clean those mats often so they keep the outside from coming in.
  • Support furniture with non-staining floor protectors.
  • If you need to move heavy furniture or appliances, be sure to lift before moving to protect your floor from gouges.
  • Direct sunlight may fade or discolor vinyl. Close shades on occasion to help prevent damage, as heat from direct sunlight can cause unwanted movement and expansion.
maintenance and care
  • Sweep your floor regularly to remove loose dirt.
  • After sweeping, use a damp mop with a pH neutral cleaner for routine cleaning.
  • Mop up spills promptly to prevent stains.
  • Please keep in mind that vinyl can be slippery when wet.

laminate

Flooring supply stores in Madison, WI, should offer a variety of the best flooring options for different rooms to ensure long-lasting, comfortable floors.
preventative measures
  • Place non-staining mats or area rugs at all exterior entrances to prevent dirt and soil from being tracked onto your floor. Be certain to clean those mats often so they keep the outside from coming in.
  • Protect flooring by installing felt runners under furniture or chair legs to avoid scratches when they are moved. When moving furniture, lift to avoid scratching the floor.
  • Use a damp white cloth to blot up spills promptly.
  • Maintain a consistent indoor humidity level.
maintenance and care
  • Sweep or vacuum regularly to remove loose dirt.
  • Use a vacuum with a hardwood floor attachment or one in which the beater bar can be turned off to avoid scratching the floor.
  • Laminate flooring must not be exposed to excessive moisture or dryness. Maintain humidity levels and do not oversaturate when cleaning.
  • Using a proper laminate floor cleaner, spray lightly on a dust mop, and mop back and forth lengthwise along floorboards. We recommend Bona Laminate Floor Cleaner, available at FLOOR360.

tile and stone

Flooring supply stores in Madison, WI, should offer a variety of the best flooring options for different rooms to ensure long-lasting, comfortable floors.
ceramic tile care
  • For routine cleaning, wipe tiles with a damp sponge or mop using clean tap water or an approved tile cleaner. We recommend Lithofin and Bona products, available at FLOOR360.
  • Do not use any cleaner that contains acid or bleach. Over time, acidic cleaners will etch, and eventually damage the tile.
  • Do not use detergent cleaners or soap. They will leave a film that dulls the tile surface.
natural stone care
  • For natural stone care, follow information for the exact type of stone you have purchased. Granite, marble, slate, and others each have unique care instructions depending on their characteristics. We recommend products from Lithofin, available at FLOOR360.
  • Your stone has been sealed upon installation, but over time, your stone may need to be resealed. If an area does need to be resealed, ask FLOOR360 to recommend the best sealer for your floor.
grout care
  • Pre-sealed grout is the standard grout recommended by FLOOR360. This type of grout is stain, mold, and crack resistant and never requires re-sealing.
  • Grout joints are normally recessed slightly below the tile surface. Simply wiping across the tile surface does not always clean the grout surface.
  • If you encounter ground-in dirt, directly agitate the grout joint with a scrub brush. This procedure may be done periodically or during routine cleaning of your tile.
  • If the grout becomes excessively soiled, we recommend Lithofin’s Power Clean, available at FLOOR360.

contact an expert

Our Services

Design

Design

Our experienced team of designers can assist with all aspects of your flooring project. Whether it's a new home, remodeling project, a new commercial building or just a refresh of your existing commercial building.

Installation

Installation

Installation teams from FLOOR360 have the knowledge and skillsets to complete even the most challenging installations whether your project is new construction or a remodel of a historical building.

Repair

Repair

Our service and warranty team is at your disposal providing post installation support for the length of your warranty. 

Our Experience

24 +
Years Experience
12500 +
Completed Homes
12000 +
Happy Customers
25 +
Honors and Awards

Testimonials

Madison, WI
December 6, 2017
    

I'm a kitchen and bath designer in the Madison area and have collaborated with Jennifer on a number of projects. When it was time for new carpeting at my own home, I knew that Floors360 was the showroom to visit. Jennifer was very helpful from product selection to installation. The project moved along efficiently and we're very happy with the final results. 

Madison, WI
February 5, 2018
    

Very pleased with Floor 360 staff and product design team

Madison, WI
April 7, 2019
    

Best Staff on the planet. Best in Madison

Madison, WI
May 19, 2019
    

The staff was brilliant. Couldn't be happier.

Madison, WI
June 14, 2019
    

We were so impressed with our sales rep Katie and our install team. We're thrilled with how it all came together. Thanks Floor360!

Madison, WI
August 17, 2019
    

The floor is great. the installers were the nicest men. Allison did a great job.

Madison, WI
August 29, 2019
    

Everyone involved in our carpet 360 experience was fantastic! From choosing the carpet to the expert installation it was a delightful experience.

Madison, WI
September 20, 2019
    

Alyssa was very helpful! Coordinating our backsplash along with the hardware to go in our kitchen. Alyssa took the time to meet with me at Home Depot to pick the hardware to go in our kitchen. We are pleased with the results.

Madison, WI
September 23, 2019
    

Floor 360 did our floor tile and tub surround tile during a bathroom remodel. Daniel and his crew were awesome with their work being prompt and meticulous. We encountered one small glitch with tile at a threshold that was promptly remedied. I would not hesitate to hire them for any work in the future and to also recommend them to anyone looking for superior quality work.

Madison, WI
September 28, 2019
    

I commend the Service Department for for their prompt and courteous attention to a problem I had with my hardwood floor. A competitor had installed the floor five years ago, but never responded to my email about the gap in the floor. Ruth Roper at Floor 360 responded quickly and sent Scott to fix it. The next time I need floor covering, I will be shopping at Floor 360. They provide excellent service! Thank you to Ruth and Scott!

Madison, WI
October 3, 2019
    

I thoroughly enjoyed working with Autumn and Floor 360 for the flooring of our new home. During the designing process, I would show Autumn a picture from Pintrest and she was able to bring me 2-3 options to choose from that would suit my style. She gave me sound advice when I was feeling overwhelmed with the many choices while building, and she even helped me pick out paint colors to coordinate with our furnishings. We absolutely love how everything turned out! In addition, we had started with a different flooring company, but their pricing turned out to be much higher than Floor 360's. It was definitely a win, win experience!

Madison, WI
October 23, 2019
    

Working with Courtney has been an absolute joy. She's been flexible with our schedule (and our tag along baby!). She's extremely knowledgeable and very responsive. The store itself had great selections, we found things that fell in both my husband and my taste which can be a stretch at times. Courtney was also very helpful in searching out options that they did not have in store, but could be ordered. A great experience thus far!

Madison, WI
February 15, 2020
    

Fun place with a wide variety of things

Madison, WI
June 20, 2020
    

Daniel Calvillo and his team installed tile for our bathroom floor as well as our new shower. Amazing experience! Very professional, polite and did an amazing job. Pleasure to work with. Love our beautiful new bathroom.

Madison, WI
October 9, 2020
    

Daniel Calvillo and his team recently finished the tile install in our basement bathroom. The quality of work, professionalism, expert opinion and timely manner in which the job was done was incredible. Daniels attention to detail sets him apart and we would love to have him for our next project.

Kitchen backsplash
October 19, 2020
    

Want to reiterate the positive reviews for tiling. Saul, Gabriel, Christian and Daniel did an outstanding job on our kitchen backsplash. Incredible attention to detail and professionalism. Saul told me they wanted to treat my house as their own; you did it! Thanks!

November 12, 2020
    

Great place with good prices and service!

November 12, 2020
    

Our overall experience has been terrific Autumn is outstanding.

November 12, 2020
    

Customer oriented, good product choices and quality installation with attention to detail.

November 12, 2020
    

Very knowledgeable and friendly

November 12, 2020
    

Courtney is the BEST! She helped us make great choices without getting overwhelmed by all the options

November 12, 2020
    

It was Courtney who helped us and she preselected some options for us based on the style I described to her, which made the process super easy and efficient.

November 12, 2020
    

I’m so thrilled with how my bathroom flooring turned out! So glad we did the herringbone installation for that one.The kitchen backsplash also looks incredible.

November 12, 2020
    

My bathroom niche height had to be adjusted and my concern was taken care of quickly and efficiently

November 12, 2020
    

Could easily have been overwhelming, but again, Courtney acquired a cabinetry sample & chose very appropriate samples

November 12, 2020
    

I have had two wood floor repairs done in the last 6 months. These were done by Daniel Calvillo. Daniel is a installation team leader. He has done outstanding work. Daniel was on time, polite and very professional. He is a credit to your team. His work was completed in a timely manner and the area was left spotless.

March 29, 2021
    

The backsplash is absolutely beautiful, and we are so happy with it. Love the grout you recommended. Just as importantly, it was a pleasure working with Isaac. His work and demeanor were so skilled and professional. Thank you for sending him our way. 

March 29, 2021
    

I have been working with Alyssa and it has been a pleasure. She helped me with a few large projects. A bathroom full remodel . Helped me pick floor tile and shower tile. Then hardwood in the entire home. Also a large tile foyer. We also gutted and are putting in a new kitchen. She helped me pick the tile backsplash which will cover almost all the the wall area in the kitchen that does not have cabinets. Very pleased with FLOOR360.

March 29, 2021
    

We are extremely happy with the way it looks. The entire FLOOR360 team has been amazing, thank you for all your help! We will be highly recommending you guys. 

March 29, 2021
    

We did a flooring project at our house a couple month ago with FLOOR360, we worked with Amanda and I have to say she was remarkable!  She was knowledgeable and provided great guidance on product and install, prompt and just an overall pleasure to work with.  Kudos to her and the team; the project ended up great!

March 29, 2021
    

Thank you for scheduling our carpet install for last Friday. The installers did a great job. We are very happy with it. 

March 29, 2021
    

Excellent job! Bob helped me to pick out the best pattern for a runner. So professional to work with. It turned out beautiful - happy customer.

September 28, 2021
    

We are so impressed with Floor360! From start to finish, the Floor360 team was attentive to our needs--- from Jen having fabulous samples ready to discuss in the showroom, to Kevin and Matt's team of installers being flexible with pushing back the installation date, to Janna arranging for final touches! We could not be more pleased with our ceramic tile, LVT, and plush beautiful carpet! THANK YOU Floor360 Superstars!

September 28, 2021
    

I worked with Alyssa at the Madison store. She was great. Always patient with my questions. I had a lot of delays which prevented flooring installation in the kitchen and bathrooms. Flooring 360 did not have an issue with that and worked through it. The installers were courteous,
efficient and professional.

September 28, 2021
    

Daniel’s team laid a beautiful floor. All my questions and concerns I raised were answered to my complete satisfaction. I was not satisfied w the standard door threshold and Daniel customized a threshold connection for me. My neighbor loved it so much he contracted w Daniel to build a threshold for their wood floor . His team members were kind and polite. They cleaned everything up. They even asked for paint to touch up the floor board in one area which they did not have to do. Daniel refused to accept a tip

September 28, 2021
    

Great place to learn and choose different types of flooring and carpets, tiles. Nichole is the best designer to work with. Recommended and will be back with more creativity

September 28, 2021
    

Working with Floor 360 during the remodeling project in my basement , has been a pleasure and has gone super smooth, each step of the way. From my initial consult with Kelly to the installation of the final product, everyone was professional, prompt and thorough. I had an idea as to what type of carpeting I was looking for and Floor 360 has so many options that it was easy to find and pick out exactly what I wanted. I couldn't be happier with the new carpet in my basement. Thank you to everyone at Floor 360 who made this an exceptional experience !

September 28, 2021
    

Great service and communication. I thought the price was fair and my floor looks terrific. I've been having a lot of work done on my house and their have been frustrations but thankfully the flooring went well.

September 28, 2021
    

Great team did an awesome job tearing out all my old tile and leveling the floor so we could have beautiful lvp flooring the install team even stayed a little later to make sure every aspect of the install was not only right but beautiful they really take the time to make sure your happy satisfied and content I will defiantly be using them when we get ready to do our other rooms

September 28, 2021
    

Floor looks beautiful. Installers did a great job matching up with existing wood floor and transition to other floors.

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